Bookananny.mx

Services are provided exclusively within Mexico

Services operate on a first-come, first-served basis and are subject to nanny availability

A 4-hour minimum applies to every session, including multiple sessions in one day

A completed Childcare Waiver and Emergency Contact Form is required prior to service

Nannies cannot administer medication (to children or animals)

Nannies do not drive children, animals, or adults

Services are strictly childcare-focused

Nannies clean up activities completed with the children

Household or domestic work is not included unless explicitly stated under a service

Your nanny will identify herself with her name and a valid government ID

Payment is due in cash at the end of each session

Preferred currency: MXN

A meal must be provided for every 4 consecutive hours of service

A 15-minute grace period applies; after that, the full hour is charged

Last-minute cancellations are charged the full 4-hour minimum

BookaNanny.mx operates as a referral service

Nannies work directly for the client

Clients agree to hold BookaNanny.mx harmless from damages incurred by referred nannies

Direct hiring of nannies outside BookaNanny.mx is not permitted

Pool Supervision Policy
 

Water safety is a priority at all times.

Single Child:
• One child may be of any age.
• Children under 6 years old must wear an approved flotation device at all times while in or near the pool.

Multiple Children:
• All children must be 6 years or older and confident, strong swimmers
OR
• All children must wear approved flotation devices at all times.
Additional nanny support may be required depending on the number of children, ages, swimming ability, and environment.

Final staffing decisions remain at our discretion to ensure safety.

Service-Specific Policies

Outings & Experiences
 

Childcare support during outings, activities, events, and experiences

Staffing is determined based on the environment, duration, and child's needs

Additional nanny support may be required for safety or logistics

Entrance fees, tickets, meals, and transportation for nannies are covered by the client

Services remain childcare-focused at all times

Planning Add-On (Optional)
Families who would like a customized, structured outing plan may add our Planning Add-On service.

Planning Add-On Rate: $350 MXN per planned day

This add-on includes coordination, activity structure, timing guidance, and recommendations tailored to the children’s ages and interests

Travel Nanny
 

Designed for families traveling with children who require consistent or extended childcare support.

Clients cover all travel-related expenses, including:

Activity entrance fees when participating with the family

A private room must be provided throughout the reservation.

On-duty time includes any time the nanny is responsible for the children.
Sleeping in the same room as children is considered on-duty time.

Travel Crew Care
 

Designed for groups of children traveling together, such as siblings, cousins, or family friends.

Applies to services with more than 3 children

Always staffed with a minimum of 2 nannies

Nannies support:

Group routines and dynamics

Age-appropriate activities and engagement

Transitions, outings, and shared schedules

Staffing levels are determined based on group size, ages, environment, and activity level.

Rates are personalized and quoted per request.

Nanny Concierge
 

Nanny Concierge combines childcare with hands-on logistical support during busy schedules, outings, and travel.

Support may include:

Assistance during long days, tours, and transitions

Help with routines and engagement

Phone calls and reservations

Spanish–English translation

Ticket bookings

Small errands and grocery shopping

Children’s laundry and light tidying

Loading or unloading the dishwasher

Meals:
Simple meals or snacks for children only. Cooking for the entire family is not included.

On-duty time: Some tasks may occur while children are resting. Tasks requiring full attention may require parental supervision.
Children’s safety remains the priority at all times.

Pet Friendly Care
 

Available only with childcare bookings

Nannies may assist with feeding, play, and routine supervision

Staffing considers both children and pets; additional nanny support may be required

Nannies do not walk pets outside while responsible for children

Pets must be well-socialized and safe around children